FAQs
About our candle
Our candles are crafted with 100% soy wax and feature paraben-free and phthalate-free fragrances. For the best experience, we recommend placing your candle in a living room or bedroom. Please note that the strength of the scent throw can vary depending on the size of the space.
Take care of your candle
For the first burn of your candle, we recommend to burn for one hour, or until the surface is melted to avoid tunnel effect. We do not recommend to burn the candle more than 4 hours each time.
Do not leave a burning candle unattended, and keep away from windy spaces.
Put the lid back on the container after every burn to keep the fragrance last longer.
Before the next burn, trim the candle wick to approx. 0.5cm long for a clean burn.
Disclaimer: At. Studio shall not in any event be liable for any injury, damage or accident.
Shipping & Delivery
We ship to Canada and the United States. Shipping cost to be calculated at checkout.
Free shipping on orders over $65.
Once an order is placed, it will take up to 3-5 business days to process the order. Once the order has been processed, you will receive an email notification.
♻️ We use eco-friendly materials for packaging. Please reuse and recycle.
Returns and Exchanges
We only accept return of wrong items or defective products, please contact us within 14 days as you received the parcel. Please note that the returned items must be in their original condition. Shipping costs for returns are at customers’ responsibility. At. Studio reserves the right of final decision.
No exchange is accepted.
Collaboration / Bulk Order
Collaboration / Corporate bulk order welcome - Talk to us!